Who needs to use the information? What is important to you? Where are users located? How do they use the information? What are users not allowed to see. Collaboration? (User specific profile for profile driven retrieval)

• Executive
  
• Manager
  
• Supervisor
  
• User
  
• Administrator
  

Where is the information being stored?

• Decentralized - Desk tops (multiple users, multiple application servers in multiple offices, multiple departments, and multiple IT departments)
  
  
• Centralized – Single/multiple Central Servers – Single IT departments. We create multi-department systems
  
  

What are the critical business issues? What keeps you awake at night? How do you use information? What makes you pull your hair out?

• Project Management
  
• Deadlines, completion
  
• Emergency response, police action, ambulance calls
  
• Property inventories, property reviews, lease information
  
• Location of assets
  
• Sitemaps, facilities
  
• Maintenance issues – repair, schematics, help files
  
• Inspections, Permits
  

How does this information relate to location?

• Does each location use the same types of information?
  
• How is it collected?
  
• When you use (this departments) data and is it easy to get?
  
• Do you call people in other locations to put information together for you?
  
• Do you put information together for others on a regular basis?
  

What type of information do you use?

• A. Structured – values from applications (spreadsheet, accounting system, sales system, GIS Systems, CAD, or other database) or other structures with folder layout.
  
  
• B. Unstructured - other e files. – (paper, CAD drawings (.dwg and .dgn), PDFs, .doc, photo, video, .mpg, etc.)